Shipping policy

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information from our shipping partners.

Shipping Rates & Delivery Estimates

Domestic Shipping (Nigeria):

Rate: Free Shipping

Estimated Delivery Time: 3 to 5 business days.

International Shipping:

Rate: $36.00 flat rate

Estimated Delivery Time: 3 to 5 business days.

Customs, Duties, and Taxes

VelnixSmart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have any further questions, please don't hesitate to contact us at abasifrekeminnanna@gmail.com or 09162786563